topic MTV Catch Up in Sky Q https://helpforum.sky.com/t5/Sky-Q/MTV-Catch-Up/m-p/4338797#M583592 <P>Hi !&nbsp;<BR /><BR /></P><P>I have the sky Q package however I can't get MTV catch up. When I press to download it says 'press (red) to upgrade and watch'. Is this not included in the SkyQ package?&nbsp;<BR /><BR /></P><P>Thanks You.</P> Tue, 20 Jun 2023 09:17:38 GMT Loulou2903 2023-06-20T09:17:38Z MTV Catch Up https://helpforum.sky.com/t5/Sky-Q/MTV-Catch-Up/m-p/4338797#M583592 <P>Hi !&nbsp;<BR /><BR /></P><P>I have the sky Q package however I can't get MTV catch up. When I press to download it says 'press (red) to upgrade and watch'. Is this not included in the SkyQ package?&nbsp;<BR /><BR /></P><P>Thanks You.</P> Tue, 20 Jun 2023 09:17:38 GMT https://helpforum.sky.com/t5/Sky-Q/MTV-Catch-Up/m-p/4338797#M583592 Loulou2903 2023-06-20T09:17:38Z Re: MTV Catch Up https://helpforum.sky.com/t5/Sky-Q/MTV-Catch-Up/m-p/4338805#M583593 <P>It could be that you are trying to access HD content when you haven't got the HD package on your account so can you see if SD programs will work for you,</P> Tue, 20 Jun 2023 09:23:04 GMT https://helpforum.sky.com/t5/Sky-Q/MTV-Catch-Up/m-p/4338805#M583593 caesarome 2023-06-20T09:23:04Z Re: MTV Catch Up https://helpforum.sky.com/t5/Sky-Q/MTV-Catch-Up/m-p/4338806#M583594 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3787225">@Loulou2903</a>&nbsp;wrote:<BR /> <P>Hi !&nbsp;<BR /><BR /></P> <P>I have the sky Q package however I can't get MTV catch up. When I press to download it says 'press (red) to upgrade and watch'. Is this not included in the SkyQ package?&nbsp;<BR /><BR /></P> <P>Thanks You.</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3787225">@Loulou2903</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Tue, 20 Jun 2023 09:23:19 GMT https://helpforum.sky.com/t5/Sky-Q/MTV-Catch-Up/m-p/4338806#M583594 oldfella 2023-06-20T09:23:19Z Re: MTV Catch Up https://helpforum.sky.com/t5/Sky-Q/MTV-Catch-Up/m-p/4338834#M583599 <P>Thanks for your help&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2617281">@oldfella</a>&nbsp;it was in HD.&nbsp;<BR />all sorted now - thanks again.&nbsp;</P> Tue, 20 Jun 2023 09:49:28 GMT https://helpforum.sky.com/t5/Sky-Q/MTV-Catch-Up/m-p/4338834#M583599 Loulou2903 2023-06-20T09:49:28Z