topic low signal strength and quality in Sky Q

low signal strength and quality

Malcolm+Katie — Mon, 19 Jun 2023 02:59:46 GMT

My signal quality is 20-30 and strength is 60 on the main box.

The 2 mini boxes has got message no satellite signal. We have had no tv since 6pm last night help please please

got an engineer coming a week tomorrow because of the same issue, the strength and quality keeps dropping, but can't do with no tv till then

my dads 80 and I'm disabled and vulnerable

please please help us

Re: low signal strength and quality

lettice — Mon, 19 Jun 2023 06:04:21 GMT

Sky do offer an accessibility service.

If you are not registered for this, maybe worth doing so.

Details here;

https://www.skyaccessibility.sky/

There are contact numbers and options listed there too.

See you have an engineer booked, that is the best bet to get your problem fixed.

Re: low signal strength and quality

Quoman7 — Mon, 19 Jun 2023 06:04:51 GMT

@Malcolm+Katie wrote:

My signal quality is 20-30 and strength is 60 on the main box.

The 2 mini boxes has got message no satellite signal. We have had no tv since 6pm last night help please please

got an engineer coming a week tomorrow because of the same issue, the strength and quality keeps dropping, but can't do with no tv till then

my dads 80 and I'm disabled and vulnerable

please please help us

Hi @Malcolm+Katie Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini boxes?

Re: low signal strength and quality

Invisiblename — Mon, 19 Jun 2023 06:44:45 GMT

@Malcolm+Katie As well as @Quoman7 suggestion, check that the cables that go into the back of your Sky Q from the dish haven't come loose.