topic Re: Bad signal in Sky Q

Bad signal

sophiesdad1 — Sun, 18 Jun 2023 17:32:50 GMT

First poster so if this has been brought up before sorry ,I'm old enough to remember when sky announced sky digital to take over from analogue the big selling point that was in nearly every promotion was the "fact" a digital signal was not affected by weather conditions at all!so why is it my signal goes every time there's a bit of wind,rain surely that's miss selling?

Re: Bad signal

GD1 — Sun, 18 Jun 2023 17:55:46 GMT

@sophiesdad1 wrote:

First poster so if this has been brought up before sorry ,I'm old enough to remember when sky announced sky digital to take over from analogue the big selling point that was in nearly every promotion was the "fact" a digital signal was not affected by weather conditions at all!so why is it my signal goes every time there's a bit of wind,rain surely that's miss selling?

Welcome to the forum, i'm not sure where that misinformation came from as all signals can be affected by weather.

In the case of a satellite signal heavy rain clouds or snow can attenuate an already extremely weak signal that comes from the satellites 26000 miles above the earth.

If your signal is affected by any rain that woukld suggest your dish needs to be realligned. There is nothing in Sky's blurb to suggest your signal is weather proof so saying you've been missold is stretching it a bit.

I would give Sky a call to check your dish for alignment.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Bad signal

PandJ2020 — Sun, 18 Jun 2023 18:07:38 GMT

The contract specifically excludes 'severe weather conditions'.

I've never seen any guarantees...

Re: Bad signal

sophiesdad1 — Sun, 18 Jun 2023 18:29:52 GMT

Wow for a supposedly "no sky employees on here" it appears there's also the diehard "don't diss sky for whatever reason"hard core I was asking if anyone else remembered the promotional adverts ran by sky at the time I have a specific memory of what was promised I'm not intending to sue them for "terms and conditions breach"I'm also aware that satellites are up the sky thanks,was hoping for lighthearted discussion but wow I was way off,answered with copy and pasted sky contact details and contract quotes?no thanks

Re: Bad signal

GD1 — Sun, 18 Jun 2023 18:34:58 GMT

@sophiesdad1 So let me get this right, you mentioned a poor signal, I've provided info on how to get it resolved but apparently this is the wrong answer for you?

Re: Bad signal

Ellen5026 — Sun, 18 Jun 2023 18:35:02 GMT

The way I look at it nothing that the customer can also do about the weather if they charge me for Engineer the can cancel the sky I'll do without it paid enough to them the last 15 or so years!!!!

Re: Bad signal

sophiesdad1 — Sun, 18 Jun 2023 18:44:19 GMT

It would have been fine with sorry dont remember the adverts but I'm someone might on here,instead of patronising me with you know satellites are far far away and telling me I can ring sky if my signal needs adjusting wish I'd have thought of that

Re: Bad signal

Ellen5026 — Sun, 18 Jun 2023 18:46:05 GMT

It's ridiculous no real, real time support especially when you have no signal 🤦‍♀️🤦‍♀️

Re: Bad signal

GD1 — Sun, 18 Jun 2023 18:52:00 GMT

@Ellen5026 Have you tried these steps once you get to the end there should be an option to book an engineer.

Re: Bad signal

Ellen5026 — Sun, 18 Jun 2023 18:52:32 GMT

Kind of aware of this bad service, we have got so advanced with yer boxes but yet ye can't provide real time satellite aligning via a remote, a bit sad really 🤦‍♀️🤦‍♀️

Re: Bad signal

Daniel0210 — Sun, 18 Jun 2023 18:53:24 GMT

@sophiesdad1

I lost signal at about 1840hrs during a heavy downpour. I was expecting it. I have always expected interference or no satellite signal message during very heavy rain, high winds or snow on the LNB. It's one of those things I'm afraid. Luckily it only lasted about a minute and hasn't affected my F1 viewing (so far 😂).

Re: Bad signal

GD1 — Sun, 18 Jun 2023 18:56:58 GMT

@Ellen5026 Your not talking to Sky, have you tried the steps in my previous reply? Or if you don't want to do that you'll need to call.

There is no technology on the dish that allows it to be realigned remotely, the satellites don't need aligning and even if they did Sky cannot do that either.

Also the forum can't provide real time help.

Re: Bad signal

Ellen5026 — Sun, 18 Jun 2023 18:56:20 GMT

I've tried all those steps and I thank for them but because I'm in Ireland it won't let me book the engineer

Re: Bad signal

GD1 — Sun, 18 Jun 2023 19:00:31 GMT

@Ellen5026 Unfortunately Sky Ireland CS are only open Monday to Friday (not sure why this is as issues can occur on the weekend).

Re: Bad signal

Ellen5026 — Sun, 18 Jun 2023 19:00:22 GMT

100% and it's not your fault but I really do find it seriously frustrating, but look I'll ring tomorrow, and thank you for your assistance I appreciate it ☺️

Re: Bad signal

SKY1992bf — Sun, 18 Jun 2023 19:02:52 GMT

@Daniel0210 wrote:
@sophiesdad1
I lost signal at about 1840hrs during a heavy downpour. I was expecting it. I have always expected interference or no satellite signal message during very heavy rain, high winds or snow on the LNB. It's one of those things I'm afraid. Luckily it only lasted about a minute and hasn't affected my F1 viewing (so far 😂).

@Daniel0210 same here (I think we're both in the midlands) in fact mine has gone off at least three times during storms in the last couple of weeks which is to be expected

Re: Bad signal

leedsutdmot — Sun, 18 Jun 2023 19:18:55 GMT

Why would you need to realign your dish when Sky installed it in its optimum position?

Re: Bad signal

GD1 — Sun, 18 Jun 2023 19:38:48 GMT

@leedsutdmot Over time dishes can move slightly due to high winds etc. Not enough to see with the naked eye but enough to be off beam with a cluster of satellites.