topic Re: Channels unavailable in Sky Q

Channels unavailable

Tighthead — Sat, 17 Jun 2023 18:58:14 GMT

Over the last 2 days I've been unable to watch the cricket, cycling and tonight, the IOW festival. I keep getting a message saying that due to a technical issue the channel is unavailable. I can watch on other devices though.

I'm seriously aggreived that Sky make it almost impossible to locate a phone number and then have the audacity to refer every call to the Sky Community forum to get answers to problems with their service. They've lost the plot, surely?

I've checked the basics; stuff is plugged in, I've rebooted our VM modem, turned around, touched the ground, said a prayer, kicked the dog, gone for a long walk, held my breath, e-mailed my MP, cried, Facetimed my mum and done 3 laps of Netflix. Does anyone have any idea why the dog won't come back when I call him?

Also, is the IOW festival any good and whats the cricket score?

Re: Channels unavailable

Daniel0210 — Sat, 17 Jun 2023 19:06:19 GMT

@Tighthead wrote:

I've checked the basics; stuff is plugged in, I've rebooted our VM modem, turned around, touched the ground, said a prayer, kicked the dog, gone for a long walk, held my breath, e-mailed my MP, cried, Facetimed my mum and done 3 laps of Netflix.

@Tighthead

Have you rebooted the Sky Q box as you haven't mentioned that?

Re: Channels unavailable

Tighthead — Sat, 17 Jun 2023 19:35:50 GMT

Yeah, I've tried that too. All othr channels are working ok, so we have service just not these ones...

Re: Channels unavailable

oldfella — Sat, 17 Jun 2023 19:39:37 GMT

@Tighthead wrote:

Yeah, I've tried that too. All othr channels are working ok, so we have service just not these ones...

Hi @Tighthead

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Channels unavailable

Daniel0210 — Sat, 17 Jun 2023 19:40:36 GMT

@Tighthead

Have a look at this link

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Re: Channels unavailable

Tighthead — Mon, 19 Jun 2023 12:26:09 GMT

Thank you @Daniel0210 and @oldfella. I had tried the suggestions in the link, which didnt work, and managed to find the number to phone Sky on. After 55 mins, and trying multiple solutions, I now have an engineer visit for 5 July and a decent discount off this month's bill. Not great, but not a bad resolution provided it does get fixed. The dog will be happier and safer, as a result. The cricket isn't going so well, so I might be better off without it anyway...