topic Re: Not programmed on screen in Sky Q

Not programmed on screen

Helene1976 — Sat, 17 Jun 2023 18:57:50 GMT

Our sky box doesn't work anymore. We have tried to check the cables but nothing is happening. We try to select HDMI but aren't successful

Re: Not programmed on screen

MightyQuinn — Sat, 17 Jun 2023 19:05:08 GMT

Hi @Helene1976 What do you mean by "not programmed" on screen? Is this an error message. If it is what colour is it etc.

Re: Not programmed on screen

Helene1976 — Sat, 17 Jun 2023 19:07:54 GMT

Yes, it's written in white and there is a small design with coloured circles. We have a surround system and an LC tv but we used the sky control to switch the tv, the surround system with it. Can you please help?

Re: Not programmed on screen

oldfella — Sat, 17 Jun 2023 19:23:43 GMT

@Helene1976 wrote:

Yes, it's written in white and there is a small design with coloured circles. We have a surround system and an LC tv but we used the sky control to switch the tv, the surround system with it. Can you please help?

Hi @Helene1976

Not programmed sounds like a TV message when your TV is switched to its terrestrial TV tuner.

Make sure that your TV is switched to the correct HDMI input for the Q box. Use the TV remote if necessary.

Re: Not programmed on screen

Helene1976 — Sat, 17 Jun 2023 19:24:31 GMT

Thank you for your reply. How do I do that?

Re: Not programmed on screen

oldfella — Sat, 17 Jun 2023 19:37:04 GMT

@Helene1976 wrote:

Thank you for your reply. How do I do that?

Hi @Helene1976

You need to use your TV remote to cycle through the TV inputs, using the input select button on the remote.

The input select button is normally a square like a TV screen with an arrow entering from the left.

There is a similar button on the Q remote (on the bottom left) which you can use if your Q remote is correctly paired to your TV

Re: Not programmed on screen

Helene1976 — Sat, 17 Jun 2023 19:56:44 GMT

IT WORKED !!!! THANK YOU SOOOOO MUCH !!!