topic Re: Returned equipemt in Sky Q

Returned equipemt

alexh001 — Thu, 15 Jun 2023 11:13:38 GMT

I returned my sky box on 30th may (and have the post office receipt) but keep getting texts asking me to return it and threatening to charge me if I don't. The number sky gave me to call us an automated service which resulted in me getting another text which opened up this chat. Please stop sending me texts about returning equipment I have already sent back. Thanks.

Re: Returned equipemt

lettice — Thu, 15 Jun 2023 11:29:01 GMT

Its quite a common task that the Sky escalation team can do on here, that should get this resolved for you.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Returned equipemt

Addie15 — Thu, 15 Jun 2023 11:34:35 GMT

Hi there! Thank you for escalating this. We have sent alexh001 an invite.

Re: Returned equipemt

Lisa-P1987 — Sat, 17 Jun 2023 13:16:19 GMT

Unfortunately, there was no further response to our invite in 48 hours. Your chat has been closed now.

Our team are currently unavailable till Wednesday 21st June. We will be able to help you upon our return if needed.