topic Virgin Wi-Fi not being found on Sky Q box, all other Devices are connected to it in Sky Q

Virgin Wi-Fi not being found on Sky Q box, all other Devices are connected to it

LeeRoth — Fri, 16 Jun 2023 17:03:26 GMT

So the past 3 days the internet connection has been getting lost on the Sky Q box, now it can't even find the Wi-Fi router....

I've reset the box and router many times now. Nothing is working....

the hub is in the same room as the box also, can't connect through Ethernet tho as it won't reach....

any ideas?

twilight+princess — Sat, 17 Jun 2023 15:21:14 GMT

Are you manually entering the SSID & pass phrase or using Wi-Fi protected setup buttons?

Under the Q box's network settings is Virginmedia still showing?

Are you currently a virginmedia subscriber?

Have you checked for any broadband outages with VM?