topic Re: Connectivity issues in Sky Q

Connectivity issues

Mart0936 — Thu, 15 Jun 2023 19:14:27 GMT

Hi I have had trouble in the past with my talktalk bb butting heads with my sky q! Tbf the engineer attended and between us we agreed to Ethernet an Amazon eero to my main box and turn off the sky wif from the q and I've never had a problem since 😁. Until now!!! I've recently converted my garage which is stand alone in my garden and expecting it to have difficult coverage from the sky mini I have taken the same approach as to the main box and Etherneted a Amazon eero and turned the sky min mesh WiFi off! It continually drops out for a few seconds every few minutes but nothing else has trouble with connectivity in there! Any ideas guy? Tia

Re: Connectivity issues

Addie15 — Fri, 16 Jun 2023 07:20:55 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connectivity issues

Lisa-P1987 — Sun, 18 Jun 2023 08:47:23 GMT

Thanks for chatting to us Mart0936. Unfortunately, there was no further response on the chat in 48 hours. Your chat has been closed now.

Our team are currently unavailable till Wednesday 21st June. We will be able to help you upon our return if needed.