topic No sky signal in Sky Q

No sky signal

shazlp — Thu, 15 Jun 2023 17:51:53 GMT

I have the message no satillite signal it keeps happening I turn the box on and off check cables etc and nothing just rang sky 3rd July next engineer available what a joke! I see that this is a common problem but it's not good enough for a huge company to not get an engineer out for such a long time I'm paying £100 a month for a service I cannot use!!

Re: No sky signal

Daniel0210 — Thu, 15 Jun 2023 18:02:22 GMT

@shazlp

You will have been allocated the earliest available engineer visit in your area. Once the fault has been rectified you could contact Sky and politely enquire about the possibility of a credit for the time you were without service.

Re: No sky signal

oldfella — Thu, 15 Jun 2023 18:02:27 GMT

@shazlp wrote:

I have the message no satillite signal it keeps happening I turn the box on and off check cables etc and nothing just rang sky 3rd July next engineer available what a joke! I see that this is a common problem but it's not good enough for a huge company to not get an engineer out for such a long time I'm paying £100 a month for a service I cannot use!!

Hi @shazlp

Does the following link help?

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: No sky signal

GD1 — Thu, 15 Jun 2023 18:02:38 GMT

@shazlp I'm not sure what you want the forum of fellow customers to do in this case as an engineer has been booked and the earliest one available will have been assigned to you.

You will need to discuss loss of service with Sky once the issue is resolved.

Re: No sky signal

shazlp — Thu, 15 Jun 2023 18:18:14 GMT

I was just looking for advice if it's happened to anyone else's sky box and how to try and fix the problem as no available engineer

Re: No sky signal

Daniel0210 — Thu, 15 Jun 2023 18:22:29 GMT

@shazlp

Did you look at the link posted by @oldfella ?

Re: No sky signal

shazlp — Thu, 15 Jun 2023 19:16:49 GMT

Thank you for the link I have already tried all of that several times - I have taken out the sky card and put it back in and now it seems to be working, not sure for how long as I have had the no signal messsge several times before

Re: No sky signal

kasey+c — Thu, 15 Jun 2023 19:38:12 GMT

Had the same issue, rang sky waited for 50 minutes then got cut off, my skyq keeps going to standby then I get a no signal on my tv. all cables are good. really bad service from sky.

Re: No sky signal

shazlp — Thu, 15 Jun 2023 19:46:37 GMT

Totally agree