topic Re: SkyQ Mini Box freezing in Sky Q

SkyQ Mini Box freezing

AlanT-1951 — Tue, 13 Jun 2023 15:50:43 GMT

SKY Q mini freezes intermittantly ( every 2-3 days), green light is ON but doesn't respond to any remote commands, the remote is working OK - switches the TV off/on, only remedy is to power off the mini, then all is ok until the next time.

The box is connected by ethernet, wiFi is turned off, the SKY Q main box is working correctly and shows a tick under network, remote mini connected etc,

SKY Q main box is connected via ethernet to my BT Hub, the main box and mini have static ip's.

The mini is connected to the same BT Hub again with a static ip address. I have updated the firmware in both boxes and reset the connection between the main and mini box.

The mini is connected to my Samsung TV in the bedroom, the TV reports no signal otherwise nothing is displayed on the TV, no error messages. Both the SKY Q main and mini box have had the standby option disabled. The mini is positioned on the wall behind the TV. Could this be a hardware issue?

Alan

Re: SkyQ Mini Box freezing

Addie15 — Wed, 14 Jun 2023 09:10:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SkyQ Mini Box freezing

AlanT-1951 — Thu, 15 Jun 2023 06:54:36 GMT

Thanks - I have booked an engineer visit, so hopefully it will may be resolved soon.

Alan

Re: SkyQ Mini Box freezing

Addie15 — Fri, 16 Jun 2023 08:58:46 GMT

Hi there! We are closing this invite, but if you need help in the future with this, or any other query, do not hesitate to reach out. Thanks.

Re: SkyQ Mini Box freezing

AlanT-1951 — Fri, 16 Jun 2023 09:05:38 GMT

Hi Addie15

I guess your doing your best but do these issues get reported/escalated. My boxes continually freeze or display Waiting for TV Schedule...

Can you give me a contact and case number so that I can persue this?

Alan