topic Re: Nothing working on sky Q in Sky Q

Nothing working on sky Q

Hannah17098 — Tue, 13 Jun 2023 19:58:50 GMT

Hi,

Can anyone please help, I've had satellite issues all week now the I've got no signal at all with the error message and it won't even let me download or access recordings despite saying it is connected to internet.

Please help! Currently can't access anything!!

Re: Nothing working on sky Q

GD1 — Tue, 13 Jun 2023 20:01:15 GMT

@Hannah17098 If you've had no satellite signal for a week, then the box ceases to functiuon after a while as it needs a live signal

In this time have your called Sky to get your dish looked at?

Re: Nothing working on sky Q

Hannah17098 — Tue, 13 Jun 2023 20:02:21 GMT

Yes someone came out on Sunday and said they couldnt see any issues and now today nothing working. Every option from the Home menu says I can not access...

Re: Nothing working on sky Q

GD1 — Tue, 13 Jun 2023 20:04:51 GMT

@Hannah17098 Have you trie d areboot by unplugging the box from the mains for 1 minute and plug back in?

Re: Nothing working on sky Q

Hannah17098 — Tue, 13 Jun 2023 20:07:43 GMT

Yes had three attempts at that and tried to do a reset via the settings which still hasnt worked.