Catch up and ‘on demand’ not working

SFW — Tue, 13 Jun 2023 15:41:42 GMT

I have upgraded this morning to sky signature TV deal but on demand isn't working. It says I need to upgrade when I try to download a programme. Reset the internet and changed download format. Still not working. Please can anyone help?

Re: Catch up and ‘on demand’ not working

Laing1 — Tue, 13 Jun 2023 15:50:48 GMT

@SFW wrote:

I have upgraded this morning to sky signature TV deal but on demand isn't working. It says I need to upgrade when I try to download a programme. Reset the internet and changed download format. Still not working. Please can anyone help?

@SFW I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Catch up and ‘on demand’ not working

Tom-W19 — Tue, 13 Jun 2023 16:04:54 GMT

Thanks for escalating. We've sent an invite to SFW.

topic Catch up and ‘on demand’ not working in Sky Q

Catch up and ‘on demand’ not working

Re: Catch up and ‘on demand’ not working

Re: Catch up and ‘on demand’ not working