Sky Q Shutdown

Tom85 — Tue, 13 Jun 2023 10:13:48 GMT

My sky Q box works however after a period of time it doesn’t react to any remote input or manual button input on the sky Q box itself. The only way to reset is a hard reset from the mains plug socket. Is this a faulty box?

I have done all the relevant updates and ensured the equipment is maintained, but we are still having issues.

also my recordings don't file correctly is this also a related issue or is this just a software issue

Re: Sky Q Shutdown

oldfella — Tue, 13 Jun 2023 10:20:05 GMT

@Tom85 wrote:

My sky Q box works however after a period of time it doesn’t react to any remote input or manual button input on the sky Q box itself. The only way to reset is a hard reset from the mains plug socket. Is this a faulty box?

I have done all the relevant updates and ensured the equipment is maintained, but we are still having issues.

also my recordings don't file correctly is this also a related issue or is this just a software issue

Hi @Tom85

Best to contact Sky for an Engineer to check your Q box.

Recording stacking has been an ongoing issue recently.

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Sky Q Shutdown

Re: Sky Q Shutdown