topic Re: Equipment Return Terms in Sky Q

Equipment Return Terms

Louis+Cypher — Mon, 12 Jun 2023 16:30:24 GMT

I am happy for sky to have their equipment back & was aware that it was on loan. However, i was disturbed to be informed that, apparently, although the specifics of the contract terms could not be detailed by the sky employee, i am legally bound to dismantle the equipment that was installed by a sky engineer (i was charged a set-up fee for this), use my free time to pack the items in the pre-paid packaging sky will post to my address & take all of this to my local post office which is not within walking distance, so further to my time, i have to cover fuel costs, wear & tear to my personal vehicle, pay parking charges, walk through the precinct & wait in the , often heavy, queue for the counter & then return home. & unless i do this, i will be "fined" (sky phone operator terminology) £160 & i must ensure delivery occurs within a 60 day period. Am i correct? Can these specificis be referred to in the terms & conditions of my skyq contract, please?

Re: Equipment Return Terms

nigea99 — Mon, 12 Jun 2023 16:35:24 GMT

hi @Louis+Cypher

I believe you can arrange for Royal Mail to collect from you.

Re: Equipment Return Terms

bob1234 — Mon, 12 Jun 2023 16:48:59 GMT

@nigea99 wrote:
hi @Louis+Cypher

I believe you can arrange for Royal Mail to collect from you.

Yes I did that BUT Royal Mail do not give you a receipt if they collect it from home so make a note of the tracking number on the label follow it on line and save a collection and delivery screendump.

Mine was delivered but Sky still told me it had not been received, sorted by a phone call, I hope!

Re: Equipment Return Terms

Daniel0210 — Mon, 12 Jun 2023 17:24:18 GMT

@Louis+Cypher wrote:
i am legally bound to dismantle the equipment that was installed by a sky engineer (i was charged a set-up fee for this), use my free time to pack the items in the pre-paid packaging sky will post to my address & take all of this to my local post office which is not within walking distance, so further to my time, i have to cover fuel costs, wear & tear to my personal vehicle, pay parking charges, walk through the precinct & wait in the , often heavy, queue for the counter & then return home. & unless i do this, i will be "fined" (sky phone operator terminology) £160 & i must ensure delivery occurs within a 60 day period. Am i correct?

@Louis+Cypher

Apart from the Royal Mail collection as detailed in the posts above you are correct. It's the same for everyone.

Re: Equipment Return Terms

Doc5907 — Mon, 12 Jun 2023 18:55:10 GMT

Wear & tear to your personal vehicle for just nipping to the shops ??

🤔

Re: Equipment Return Terms

GD1 — Mon, 12 Jun 2023 20:04:59 GMT

@Louis+Cypher We are all customer the T & C's are available here for you to peruse at your leisure.

As for wear and tear on your vehicle, you've got more chance of your numbers coming up on the lottery then you have of Sky paying for that.

Re: Equipment Return Terms

daveNOS — Mon, 12 Jun 2023 19:11:24 GMT

@Louis+CypherMaybe Sky will send out one of their installers to disconnect and return the equipment if you offer to pay the standard £65 fee?