topic Re: Our sky subscription does not seem to run Netflix or prime. Everything else is working though. in Sky Q https://helpforum.sky.com/t5/Sky-Q/Our-sky-subscription-does-not-seem-to-run-Netflix-or-prime-Everything-else-is-working-though/m-p/4332932#M582343 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3783833">@Garydon</a>&nbsp;wrote:<BR /> <P>When we try to run, Netflix or Amazon Prime through sky, it does not seem to load</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3783833">@Garydon</a>&nbsp;</P> <P><BR />Try a Reset Settings in the Q box hidden menu. <BR />To enter hidden menu press Home and navigate down to Settings but do not select Settings.<BR />With Settings highlighted press <STRONG>0 0 1 Select</STRONG>.<BR />Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings. <BR />After the Reset you will have to re pair your Bluetooth remote If you use one.<BR />If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.<BR />To re pair the remote press 1 &amp; 3 together on the remote and follow onscreen instructions to re pair.<BR /><BR />Make sure that you are pointing the remote at the Q box when you press 1 &amp; 3 together.<BR /><BR />Resetting the settings will also reset:<BR /><BR />Audio visual settings, such as picture resolution and HDMI control<BR />Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.</P> Mon, 12 Jun 2023 17:03:18 GMT oldfella 2023-06-12T17:03:18Z Our sky subscription does not seem to run Netflix or prime. Everything else is working though. https://helpforum.sky.com/t5/Sky-Q/Our-sky-subscription-does-not-seem-to-run-Netflix-or-prime-Everything-else-is-working-though/m-p/4332923#M582338 <P>When we try to run, Netflix or Amazon Prime through sky, it does not seem to load</P> Mon, 12 Jun 2023 16:55:16 GMT https://helpforum.sky.com/t5/Sky-Q/Our-sky-subscription-does-not-seem-to-run-Netflix-or-prime-Everything-else-is-working-though/m-p/4332923#M582338 Garydon 2023-06-12T16:55:16Z Re: Our sky subscription does not seem to run Netflix or prime. Everything else is working though. https://helpforum.sky.com/t5/Sky-Q/Our-sky-subscription-does-not-seem-to-run-Netflix-or-prime-Everything-else-is-working-though/m-p/4332932#M582343 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3783833">@Garydon</a>&nbsp;wrote:<BR /> <P>When we try to run, Netflix or Amazon Prime through sky, it does not seem to load</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3783833">@Garydon</a>&nbsp;</P> <P><BR />Try a Reset Settings in the Q box hidden menu. <BR />To enter hidden menu press Home and navigate down to Settings but do not select Settings.<BR />With Settings highlighted press <STRONG>0 0 1 Select</STRONG>.<BR />Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings. <BR />After the Reset you will have to re pair your Bluetooth remote If you use one.<BR />If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.<BR />To re pair the remote press 1 &amp; 3 together on the remote and follow onscreen instructions to re pair.<BR /><BR />Make sure that you are pointing the remote at the Q box when you press 1 &amp; 3 together.<BR /><BR />Resetting the settings will also reset:<BR /><BR />Audio visual settings, such as picture resolution and HDMI control<BR />Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.</P> Mon, 12 Jun 2023 17:03:18 GMT https://helpforum.sky.com/t5/Sky-Q/Our-sky-subscription-does-not-seem-to-run-Netflix-or-prime-Everything-else-is-working-though/m-p/4332932#M582343 oldfella 2023-06-12T17:03:18Z Re: Our sky subscription does not seem to run Netflix or prime. Everything else is working though. https://helpforum.sky.com/t5/Sky-Q/Our-sky-subscription-does-not-seem-to-run-Netflix-or-prime-Everything-else-is-working-though/m-p/4332942#M582346 <P>It might be worth just trying a box reboot before the reset procedure...</P> Mon, 12 Jun 2023 17:10:29 GMT https://helpforum.sky.com/t5/Sky-Q/Our-sky-subscription-does-not-seem-to-run-Netflix-or-prime-Everything-else-is-working-though/m-p/4332942#M582346 PandJ2020 2023-06-12T17:10:29Z