topic Re: Remove Bluetooth device. in Sky Q

Remove Bluetooth device.

AliGator — Mon, 12 Jun 2023 13:32:25 GMT

My old smartphone burned out and was destroyed. I cannot remove it from the list of Bluetooth devices on my Sky Q box.

Re: Remove Bluetooth device.

Doc5907 — Mon, 12 Jun 2023 14:39:51 GMT

@AliGator wrote:
My old smartphone burned out and was destroyed. I cannot remove it from the list of Bluetooth devices on my Sky Q box.

@AliGator

There is no device list on a Sky Q box so you can't remove (or add) any devices

To remove devices from your home network type 192.168.1.254 into a Web browser.

Re: Remove Bluetooth device.

oldfella — Mon, 12 Jun 2023 15:07:48 GMT

@Doc5907 wrote:

@AliGator wrote:

My old smartphone burned out and was destroyed. I cannot remove it from the list of Bluetooth devices on my Sky Q box.

@AliGator

There is no device list on a Sky Q box so you can't remove (or add) any devices

To remove devices from your home network type 192.168.1.254 into a Web browser.

Mmm.

Hi @AliGator

@Doc5907

Bluetooth devices that are paired to the Q box are listed in Settings - Setup - Music

You can remove all devices by carrying out a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Remove Bluetooth device.

Doc5907 — Mon, 12 Jun 2023 17:20:49 GMT

@oldfellaahh got a bit mixed up there, thanks for the clarification

Re: Remove Bluetooth device.

AliGator — Mon, 12 Jun 2023 17:36:25 GMT

@oldfella

Thanks for that very detailed and clear advice.. Problem solved.

Re: Remove Bluetooth device.

AliGator — Mon, 12 Jun 2023 18:21:47 GMT

@Doc5907

@oldfella

I have not needed Sky help for a long time and was very disappointed to find that what used to be a very good service has disappeared. Thank goodness tor sky community and people like @oldfella who are doing Sky's job for them and doing it so well.

Unfortunately I am unfamiliar with this app and have claimed an answer which his nothing but grateful thanks, but I do hope that Sky pick this one up.

Sky, if you provide the means of adding devices, the total number of which is limited, in an app, it is normal to provide a clearly seen way of removing them.

Thanks again @oldfella.