topic Technical fault in Sky Q

Technical fault

Hectic1123 — Mon, 12 Jun 2023 10:30:23 GMT

Ive done all factory resets but still get technical fault when playing movies os saved recordings etc

Re: Technical fault

Hectic1123 — Mon, 12 Jun 2023 10:31:35 GMT

From the research I have done I'm pretty sure I need a new box

Re: Technical fault

Hectic1123 — Wed, 14 Jun 2023 14:33:21 GMT

where are my responces

dealing with Sky in this mannor is painfull

please call me to sort or i will cancel contract

Re: Technical fault

GD1 — Wed, 14 Jun 2023 14:38:42 GMT

@Hectic1123 This is a customer helps customer forum, it not a direct route to Sky.

Responses are from customers and not immediate.

No one will or can even call you in response to a forum post.

Re: Technical fault

Hectic1123 — Wed, 14 Jun 2023 14:39:05 GMT

ok thanks

how do i contact sky to fix a fault?

Re: Technical fault

GD1 — Wed, 14 Jun 2023 14:41:05 GMT

@Hectic1123 You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Technical fault

lettice — Wed, 14 Jun 2023 14:51:54 GMT

Sounds like you have tried the resets, as listed here;
Can't record or delete and other recording problems | Sky Help | Sky.com

Might be worth looking around the help pages in the recording failure article too;
Fix recording problems on Sky Q | Sky Help | Sky.com

If none of that resolves your issue, you can request a replacement Sky Q box or engineer visit online from the links at the bottom of those help pages.