topic Re: Sky q not working properly in Sky Q

Sky q not working properly

kevin+wlahe — Mon, 12 Jun 2023 09:28:17 GMT

Sky q showing hard drive problem , can't ff or record.

I have reset the hard drive

Re: Sky q not working properly

nigea99 — Mon, 12 Jun 2023 09:46:26 GMT

hi @kevin+wlahe

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Sky q not working properly

Greenfingers001 — Mon, 12 Jun 2023 09:47:11 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky q not working properly

oldfella — Mon, 12 Jun 2023 09:47:11 GMT

@kevin+wlahe wrote:

Sky q showing hard drive problem , can't ff or record.

I have reset the hard drive

Hi @kevin+wlahe
If the hard drive reset hasn't helped it looks like you need a new box.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

The link above gives the option to order a replacement box.

You will lose all your Recordings but any purchases from Sky Store can reloaded to a new box.

Remember to take out and keep your viewing card.

Re: Sky q not working properly

kevin+wlahe — Mon, 12 Jun 2023 10:03:54 GMT

seems to be working ok today but I am expecting the problem to happen again.

if it does then ill order a new box, is there any cost involved?

Re: Sky q not working properly

Doc5907 — Mon, 12 Jun 2023 13:25:53 GMT

@kevin+wlahe wrote:
seems to be working ok today but I am expecting the problem to happen again.
if it does then ill order a new box, is there any cost involved?

@kevin+wlahe if the Sky Q box has failed then Sky will replace it at no cost.

Re: Sky q not working properly

Addie15 — Wed, 14 Jun 2023 09:47:56 GMT

Update-We are now closing this invite due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky q not working properly

Linda15 — Fri, 15 Sep 2023 15:01:45 GMT