topic Re: Lightning Strike in Sky Q

Lightning Strike

Scotslassxx — Mon, 12 Jun 2023 07:08:07 GMT

Morning

We had a lightning strike last night and now have no sky. Trying to a hold of sky has been exhausting so thought i would try on here. Any advice on how we get this issue fixed.

Re: Lightning Strike

Daniel0210 — Mon, 12 Jun 2023 07:10:23 GMT

@Scotslassxx

Before you call Sky have you tried another electrical device in the plug socket? If you need to call Sky, if you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Be aware that as with most large companies nowadays the start will be automated.

Re: Lightning Strike

Scotslassxx — Mon, 12 Jun 2023 07:12:07 GMT

Thank you, tried all this last night and still nothing, trying to get a contact number has been unsuccessful as just keep getting a message advising it can be fixed on the online community!!!!

Re: Lightning Strike

Daniel0210 — Mon, 12 Jun 2023 07:15:37 GMT

@Scotslassxx

Sky will point you towards the forums as a first option but if your box has been damaged by the strike you will need to persevere in calling Sky now that they are open.

Re: Lightning Strike

lettice — Mon, 12 Jun 2023 07:26:30 GMT

It could be your Sky Q box is not powering on as it has become stuck in a standby state

Maybe worth trying the Sky Q recovery procedure from power off as described in step 3 here;
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on

Re: Lightning Strike

Scotslassxx — Mon, 12 Jun 2023 07:36:19 GMT

A month for an engineer to arrive, what a joke!!!!! Definitely won't be continuing with Sky now.

Re: Lightning Strike

PandJ2020 — Mon, 12 Jun 2023 07:49:02 GMT

@Scotslassxx wrote:
A month for an engineer to arrive, what a joke!!!!! Definitely won't be continuing with Sky now.

When it's fixed they should apply a credit from the date you reported the issue. (But you'll probably have to phone to get it)