https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4332068#M582213 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3783418">@Poppy1998</a>&nbsp;<BR />If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for ROI customers). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.</P> Sun, 11 Jun 2023 18:06:11 GMT Daniel0210 2023-06-11T18:06:11Z https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4332067#M582212 My sky remote is playing up, only half of the buttons are working. It has been like this for a while now hit and miss, but now it's completely playing up. Can I get a new one, or a free replacement? Sun, 11 Jun 2023 18:02:47 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4332067#M582212 Poppy1998 2023-06-11T18:02:47Z https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4332068#M582213 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3783418">@Poppy1998</a>&nbsp;<BR />If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for ROI customers). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.</P> Sun, 11 Jun 2023 18:06:11 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-remote/m-p/4332068#M582213 Daniel0210 2023-06-11T18:06:11Z