Programmes not being recorded. Recorded programmes showing for last year. Can’t use catch up.

Giveup — Sat, 10 Jun 2023 23:53:52 GMT

The programmes I record are not recording. Can't use catch up. Recorded programmes are coming up as last years !

Re: Programmes not being recorded. Recorded programmes showing for last year. Can’t use catch up.

Daniel0210 — Sun, 11 Jun 2023 04:01:51 GMT

Your post isn't very clear

@Giveup wrote:

The programmes I record are not recording.

What is happening when you try?

Can't use catch up.

Are you a new customer? Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Recorded programmes are coming up as last years !
Sorry that doesn't make sense especially as you've said they are not recording.

topic Programmes not being recorded. Recorded programmes showing for last year. Can’t use catch up. in Sky Q

Programmes not being recorded. Recorded programmes showing for last year. Can’t use catch up.

Re: Programmes not being recorded. Recorded programmes showing for last year. Can’t use catch up.