topic Re: Sky q box not working in Sky Q

Sky q box not working

Dtwin12 — Sat, 10 Jun 2023 09:55:08 GMT

My sky q main box wasn't coming on, so you have sent me a new one but i wasn't in to exchange the old one

Re: Sky q box not working

Daniel0210 — Sat, 10 Jun 2023 10:08:18 GMT

@Dtwin12
You aren’t addressing Sky Customer Services here. This is mainly a forum where customers help other customers so Sky won’t automatically contact you based on your post. You will have to re-contact Sky and rearrange. If it's a doorstep swap don't forget to take your viewing card out of the faulty box.

Re: Sky q box not working

lettice — Sat, 10 Jun 2023 10:23:30 GMT

Did you receive your replacement box, or did the courier return it as you were not in? Not sure by what you have posted.
Normally, you will get another date for the courier to attempt delivery.

Have you checked your order tracking in your MySky app or online account? It may show some info on what to do next.