topic Re: Fault in Sky Q

Fault

1234Hannah — Wed, 07 Jun 2023 11:00:45 GMT

Issues with my sky q box. Keeps freezing.

issues with my sky remote. Voice control doesn't work and that also keeps freezing.

Re: Fault

Mr+Flibbles+86 — Thu, 08 Jun 2023 07:20:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Fault

Quoman7 — Thu, 08 Jun 2023 07:31:49 GMT

@1234Hannah wrote:

Issues with my sky q box. Keeps freezing.

issues with my sky remote. Voice control doesn't work and that also keeps freezing.

Hi @1234Hannah Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Fault

Lisa-P1987 — Sat, 10 Jun 2023 08:58:42 GMT

We are still looking to help you 1234Hannah. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks