topic Sky Q main please wait recordings and cannot download Mini boxes no satellite signal in Sky Q

Sky Q main please wait recordings and cannot download Mini boxes no satellite signal

gemmavic1981 — Sat, 10 Jun 2023 08:54:46 GMT

Up until 2 days ago all 3 boxes were working five. Then main Sky Q box can watch live TV but receive message Pkease wait for recordings and technical issues when try to download. Both Sky mini Q boxes have black screen no satellite signal and cannot watch live TV. I have tried turning off at the mains etc on all 3 multiple times. I have tried updating software on all with no success. I believe we are on the latest version. I have also tried updating software with red and amber light alternating. Engineer booked for 20th! The earliest date. Any ideas?

Re: Sky Q main please wait recordings and cannot download Mini boxes no satellite signal

oldfella — Sat, 10 Jun 2023 09:05:35 GMT

@gemmavic1981 wrote:

Up until 2 days ago all 3 boxes were working five. Then main Sky Q box can watch live TV but receive message Pkease wait for recordings and technical issues when try to download. Both Sky mini Q boxes have black screen no satellite signal and cannot watch live TV. I have tried turning off at the mains etc on all 3 multiple times. I have tried updating software on all with no success. I believe we are on the latest version. I have also tried updating software with red and amber light alternating. Engineer booked for 20th! The earliest date. Any ideas?

Hi @gemmavic1981

If you also cannot make new recordings it looks like your hard drive has failed.

check through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Sky Q main please wait recordings and cannot download Mini boxes no satellite signal

gemmavic1981 — Sat, 10 Jun 2023 10:12:06 GMT

Thank you this seems to have worked.