topic Re: Disney + with message saying something went wrong in Sky Q

Disney + with message saying something went wrong

Perfect+Panes — Fri, 09 Jun 2023 19:13:33 GMT

Hi,

I'm having an issue with the Disney + app on my Sky Q box. Every time I try to watch something I get a message saying something went wrong please try again later.

I've reset the hub and Sky box. I've updated with the latest software and refreshed the apps. Still can't watch anything.

Please help.

Many thanks

Tony

Re: Disney + with message saying something went wrong

Lisa-P1987 — Sat, 10 Jun 2023 08:33:31 GMT

Hi there Pefect+Panes, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney + with message saying something went wrong

Lisa-P1987 — Thu, 15 Jun 2023 08:00:37 GMT

Thanks for chatting to us Perfect+Panes. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Disney + with message saying something went wrong

Dave44444444444 — Thu, 15 Jun 2023 17:21:20 GMT

Seems to be loads of mentions of the same issue (which I also have!!)

onky thing that fixes it is hard boot the box. Multi room box has never stopped working, main q box does stop regularly. Is it not faulty box?