topic Re: Changed from Sky Stream back to Sky Q - Unable to download on demand content in Sky Q

Changed from Sky Stream back to Sky Q - Unable to download on demand content

DanRP — Sat, 10 Jun 2023 08:05:08 GMT

We switched back from Sky Stream yesterday to Sky Q and when trying to access on demand content we're getting on an onscreen message saying we need to upgrade our subscription? We have the top subscription so this doesn't make sense? Internet connectivity is fine.

Re: Changed from Sky Stream back to Sky Q - Unable to download on demand content

Quoman7 — Sat, 10 Jun 2023 08:06:09 GMT

@DanRP wrote:

Hi

We switched back from Sky Stream yesterday to Sky Q and when trying to access on demand content we're getting on an onscreen message saying we need to upgrade our subscription? We have the top subscription so this doesn't make sense? Internet connectivity is fine.

Hi @DanRP Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Changed from Sky Stream back to Sky Q - Unable to download on demand content

DanRP — Sat, 10 Jun 2023 08:08:39 GMT

Thanks for the advice but already tried that at least twice without success. Internet connectivity is provided via BT not SKY. Via the Q box, apps like Netflix, Youtube etc... work fine, likewise we can stream on demand content via Sky Go.

Dan

Re: Changed from Sky Stream back to Sky Q - Unable to download on demand content

Quoman7 — Sat, 10 Jun 2023 08:11:19 GMT

@DanRP I have escalated your post to SKY they may contact you on here via speech bubble, or email.

Re: Changed from Sky Stream back to Sky Q - Unable to download on demand content

Lisa-P1987 — Sat, 10 Jun 2023 09:27:15 GMT

Thanks for escalating this. We’ve sent DanRP an invite to chat.

Re: Changed from Sky Stream back to Sky Q - Unable to download on demand content

Ricoxon — Sat, 10 Jun 2023 13:57:10 GMT

I have exactly same problem as DanRP. I changed back from Sky Stream to SkyQ yesterday . Try Catch Up all I get for BBC is Upgrade needed Go to Sky.Com/Upgrade. Do this and nothing there to upgrade. Tried on ITV and seems to work ok.. Never had any problems previously with SkyQ recording.

Please can anyone advise.

Re: Changed from Sky Stream back to Sky Q - Unable to download on demand content

JohnnyTeapot — Sat, 10 Jun 2023 14:48:20 GMT

Hi Dan

im thinking off going back to Q from streaming cant stand it, did you have to get to the end of your contract and start again or did they let you do it mid contract.

Cheers

Re: Changed from Sky Stream back to Sky Q - Unable to download on demand content

DanRP — Sat, 10 Jun 2023 15:06:14 GMT

Sky Stream was on a rolling 31 day contract, when I called them they immediately allowed me to move back no questions asked, I also got a discount better than what I was paying on Q previously.

Re: Changed from Sky Stream back to Sky Q - Unable to download on demand content

Addie15 — Thu, 15 Jun 2023 14:58:45 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.