topic Re: Tv screen displaying message "Hard Disk Error. Live TV only" in Sky Q

Tv screen displaying message "Hard Disk Error. Live TV only"

Farmer4 — Fri, 09 Jun 2023 17:19:14 GMT

I can only watch live TV, for every other option which I usually watch including recordings there is a message "sorry service not available". "There is a problem with your Hard Disk Drive . To continue with live TV channels only press -]"

Please can anyone help. I thought that perhaps I need a new Sky box but when I rang Sky they merely directed me to this forum via an automated message.

Re: Tv screen displaying message "Hard Disk Error. Live TV only"

oldfella — Fri, 09 Jun 2023 17:57:39 GMT

@Farmer4 wrote:

I can only watch live TV, for every other option which I usually watch including recordings there is a message "sorry service not available". "There is a problem with your Hard Disk Drive . To continue with live TV channels only press -]"

Please can anyone help. I thought that perhaps I need a new Sky box but when I rang Sky they merely directed me to this forum via an automated message.

Hi @Farmer4

Hard disk errors are normally terminal and you will lose all your recordings. Any buy and keep from Sky Store can be downloaded to a replacement Q box.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Tv screen displaying message "Hard Disk Error. Live TV only"

Farmer4 — Sat, 10 Jun 2023 07:31:25 GMT

I have managed to get it working again but lost all my recordings in the process. I found a link somewhere on this forum for Hard Disk Error and it explained how to reset the hard disk by selecting "settings" and then "reset" on the menu that comes up on the TV screen. It only took a couple of minutes, shame I lost recordings but delighted all working again (for now!) Really thought I would have needed a new Sky box.

Re: Tv screen displaying message "Hard Disk Error. Live TV only"

PandJ2020 — Sat, 10 Jun 2023 07:47:03 GMT

@Farmer4 wrote:
Really thought I would have needed a new Sky box.

You still might as the HD may be on its way out. But Sky replace the unit without charge.