topic Re: Audio Description On Some Channels in Sky Q

Audio Description On Some Channels

bt1512 — Fri, 09 Jun 2023 15:40:50 GMT

Audio description is on some channels even though setting is "off"

I've rebooted SkyQ box as mentioned in another similar thread for at least 4 minutes.

However, AD is still on some channels. No rhyme nor reason to which ones tho.

Started this morning, noticed it on Ch4 while watching Cheers. Thought it might have gone away by now. Driving me nuts!!

Any help?, please

Re: Audio Description On Some Channels

oldfella — Fri, 09 Jun 2023 15:47:46 GMT

@bt1512 wrote:

Audio description is on some channels even though setting is "off"

I've rebooted SkyQ box as mentioned in another similar thread for at least 4 minutes.

However, AD is still on some channels. No rhyme nor reason to which ones tho.

Started this morning, noticed it on Ch4 while watching Cheers. Thought it might have gone away by now. Driving me nuts!!

Any help?, please

Hi @bt1512

Make sure you turn AD off in

Home - Settings - Accessibility

Re: Audio Description On Some Channels

bt1512 — Fri, 09 Jun 2023 15:51:03 GMT

Hi, oldfella

thanks for response, just checked and it's showing as "off"

Brian

Re: Audio Description On Some Channels

bt1512 — Sat, 10 Jun 2023 06:10:00 GMT

Still happening this morning, no suggestions have worked.

Do you think I might need a new Sky Q box?

Re: Audio Description On Some Channels

Daniel0210 — Sat, 10 Jun 2023 06:38:58 GMT

@bt1512

Have you tried turning the audio description ON then turning it off again?

Re: Audio Description On Some Channels

bt1512 — Sat, 10 Jun 2023 07:18:20 GMT

Hi Daniel,

I turned AD on, then rebooted Sky Q box.

Then I turned AD off, this appears to have worked 🤞

Many thanks for taking the time to help.

Brian