topic Re: Catch up in Sky Q

Catch up

Siobhan64 — Fri, 09 Jun 2023 18:55:30 GMT

Catch up not working for past 24hrs

Laing1 — Fri, 09 Jun 2023 19:04:31 GMT

@Siobhan64 wrote:
Catch up not working for past 24hrs

@Siobhan64 are you a new customer ? if not has it been working before and have you recently changed any of your subscriptions

Siobhan64 — Fri, 09 Jun 2023 19:14:46 GMT

No I am with sky 11 yrs. Have not changed any subscriptions.

Laing1 — Fri, 09 Jun 2023 19:20:48 GMT

@Siobhan64 wrote:

No I am with sky 11 yrs. Have not changed any subscriptions.

@Siobhan64 Have you tried rebooting your router then your main Q box

ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Siobhan64 — Fri, 09 Jun 2023 19:36:44 GMT

Hi that seems to have worked . Don't know why I never thought of that 😂

Thank you I need to refresh my brain .

Laing1 — Fri, 09 Jun 2023 19:38:22 GMT

@Siobhan64 wrote:

Hi that seems to have worked . Don't know why I never thought of that 😂

Thank you I need to refresh my brain .

@Siobhan64 glad you are back up and working 🤣

Siobhan64 — Fri, 09 Jun 2023 19:38:27 GMT

No recheck it just goes back to main TV guide .