topic Re: Recurring Sky Q advertising in Sky Q

Recurring Sky Q advertising

Aji1999 — Fri, 09 Jun 2023 19:14:35 GMT

Any help here is much appreciated.

Turning on my Sky Q box, all I get is the Sky Q advertising and it keeps on cycling. There is no way to get out of it as, none of the buttons seem to work aside volume and few others. I did do the upgrade but, issue persisted.

I did contact Sky and the chap I spoke to suggested I change the box, which I did....guess what....the problem is still ongoing.

Any help?

Re: Recurring Sky Q advertising

oldfella — Fri, 09 Jun 2023 19:28:04 GMT

@Aji1999 wrote:

Any help here is much appreciated.

Turning on my Sky Q box, all I get is the Sky Q advertising and it keeps on cycling. There is no way to get out of it as, none of the buttons seem to work aside volume and few others. I did do the upgrade but, issue persisted.

I did contact Sky and the chap I spoke to suggested I change the box, which I did....guess what....the problem is still ongoing.

Any help?

Hi @Aji1999

Try a reboot as follows.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If the remote didn't turn on the Q box

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Recurring Sky Q advertising

Aji1999 — Fri, 09 Jun 2023 19:53:45 GMT

Thanks.

I have been on to Sky and it's now sorted.

You might be onto something there. Despite restarting the box like a hundred times, the difference this time might have been pressing 1+3 or 7+9.