Intermittent recording failure

SD2TB — Fri, 09 Jun 2023 14:56:34 GMT

When I set up a series link to record ,

It sometimes misses episodes, it's pretty random,.

I have previously spoke to a technician on the phone, he suggested deleting as much as possible from my Q box,

I did this, nothing has changed!

also the box turns itself on, and then also turns my TV on! This could happen any time of day even after I have gone to bed!

Re: Intermittent recording failure

oldfella — Fri, 09 Jun 2023 15:13:32 GMT

@SD2TB wrote:

When I set up a series link to record ,

It sometimes misses episodes, it's pretty random,.

I have previously spoke to a technician on the phone, he suggested deleting as much as possible from my Q box,

I did this, nothing has changed!

also the box turns itself on, and then also turns my TV on! This could happen any time of day even after I have gone to bed!

Hi @SD2TB

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Intermittent recording failure

SD2TB — Fri, 09 Jun 2023 18:15:26 GMT

Thanks for all that,

I have tried that and nothing changed

the guy on the phone from sky said it would probably be a new box required after a engineer visit!

I get fed up of ringing them!

thanks again!

topic Intermittent recording failure in Sky Q

Intermittent recording failure

Re: Intermittent recording failure

Re: Intermittent recording failure