topic Re: Netflix won’t switch on in Sky Q

Netflix won’t switch on

James+Coll — Thu, 08 Jun 2023 19:57:33 GMT

When we try to go onto Netflix through our sky Q box, the swirling icon just goes round and round. The app doesn't open.

Netflix does work on my phone/iPad, etc, just not on the sky box.

it's been like this for a couple of days (at least).

Re: Netflix won’t switch on

Greenfingers001 — Fri, 09 Jun 2023 08:31:59 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Netflix won’t switch on

James+Coll — Sat, 10 Jun 2023 06:56:42 GMT

It's working again now. I updated the software and it's sorted it. Thanks for replying.

Re: Netflix won’t switch on

Lisa-P1987 — Sat, 10 Jun 2023 07:28:40 GMT

Thanks for updating us @James+Coll we will close the invite to chat 🙂

Re: Netflix won’t switch on

Paul444 — Wed, 30 Aug 2023 18:32:26 GMT

our Netflix isn't working