topic Re: Picture Glitching in Sky Q

Picture Glitching

WhatWhat1 — Tue, 06 Jun 2023 20:19:48 GMT

Hi,

Is anyone else having an issue with the picture glitching on `live` channels - I've mainly only noticed it on BBC1 and ITV (but then these are really the main channels that get watched as linear channels) - it started a few weeks ago and then stopped and has now started again.

Thanks for any help

Re: Picture Glitching

Mr+Flibbles+86 — Thu, 08 Jun 2023 07:17:51 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture Glitching

Quoman7 — Thu, 08 Jun 2023 07:32:35 GMT

@WhatWhat1 wrote:

Hi,

Is anyone else having an issue with the picture glitching on `live` channels - I've mainly only noticed it on BBC1 and ITV (but then these are really the main channels that get watched as linear channels) - it started a few weeks ago and then stopped and has now started again.

Thanks for any help

Hi @WhatWhat1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Picture Glitching

WhatWhat1 — Thu, 08 Jun 2023 19:52:45 GMT

Thanks for reply. I'll give this a go but out of interest how would rebooting the router help this?

Re: Picture Glitching

Q-tips — Fri, 09 Jun 2023 06:55:17 GMT

@WhatWhat1 wrote:
Thanks for reply. I'll give this a go but out of interest how would rebooting the router help this?

It can resolve wi-fi issues by assigning new channels to different devices on startup. But even if no wi-fi involved, it can clear out caches etc.

Re: Picture Glitching

Lisa-P1987 — Sat, 10 Jun 2023 08:46:48 GMT

We are still looking to help you WhatWhat1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Picture Glitching

WhatWhat1 — Wed, 12 Jul 2023 11:13:33 GMT

This did seem to sort itself out but has started again now - on all channels. Very annoying!

Re: Picture Glitching

RajGhads — Mon, 25 Sep 2023 18:34:46 GMT

I have tried resetting the mini box and also restarting the main sky q box but I am still getting the picture glitching. Any help would be appreciated

Re: Picture Glitching

Invisiblename — Mon, 25 Sep 2023 18:36:13 GMT

@RajGhads wrote:
Hi
I have tried resetting the mini box and also restarting the main sky q box but I am still getting the picture glitching. Any help would be appreciated

I've escalated this again for you