topic Re: Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound. in Sky Q

Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound.

Arugbo — Thu, 08 Jun 2023 23:50:44 GMT

Hiya!

Okay, I've got an old LG TV that doesn't have HDMI arc, and it won't recognise my Tapio III sound at via Bluetooth. I've opted for an optical cable connection. My soundbar's now connected to my Sky Q box, but no sound from the soundbar. Completely stumped. I'd appreciate any advice. Thanks

Re: Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound.

best+of+the+best — Fri, 09 Jun 2023 00:28:20 GMT

@Arugbo wrote:
Hiya!

Okay, I've got an old LG TV that doesn't have HDMI arc, and it won't recognise my Tapio III sound at via Bluetooth. I've opted for an optical cable connection. My soundbar's now connected to my Sky Q box, but no sound from the soundbar. Completely stumped. I'd appreciate any advice. Thanks

Hi @Arugbo what model is your LG tv ? Have you tried connecting your soundbar to the optical port on your tv rather than the Sky Q box.

With the model of your tv I can check the manual and see what settings you need to change on your tv to get your soundbar playing sound.

Re: Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound.

nigea99 — Fri, 09 Jun 2023 06:14:51 GMT

@Arugbo wrote:

Hiya!

Okay, I've got an old LG TV that doesn't have HDMI arc, and it won't recognise my Tapio III sound at via Bluetooth. I've opted for an optical cable connection. My soundbar's now connected to my Sky Q box, but no sound from the soundbar. Completely stumped. I'd appreciate any advice. Thanks

Does your Soundbar support Dolby digital ?

If it doesn't make sure you set the audio output to Normal

Home - Settings - Setup - Audio Visual
Digital audio output optical

Re: Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound.

Arugbo — Fri, 09 Jun 2023 09:24:35 GMT

@best+of+the+best Thanks for your prompt response. The TV model is the LG32LD490.AEK. I didn't connect the optical cable directly to the TV yet, but I read somewhere in my many attempts to get it to work, to connect to the sky Q box directly. I'll try that too in the meantime. Thank you

Re: Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound.

Arugbo — Fri, 09 Jun 2023 09:31:22 GMT

@nigea99 Thanks for your response. No the Tapio III doesn't support Dolby Digital. I did change the audio output to normal, and turned the tv down, but it made no difference whatsoever. Thank you.

Re: Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound.

nigea99 — Fri, 09 Jun 2023 09:49:46 GMT

@Arugbo wrote:

@nigea99 Thanks for your response. No the Tapio III doesn't support Dolby Digital. I did change the audio output to normal, and turned the tv down, but it made no difference whatsoever. Thank you.

In which case the usually 'techie' answers:

1) do make sure that you are selecting the optical input on the SOundbar

2) Tr a complete power down (i.e. switch off at mains or unplug) of both Sound bar & SKY Q box

Re: Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound.

best+of+the+best — Fri, 09 Jun 2023 13:23:21 GMT

@Arugbo wrote:
@best+of+the+best Thanks for your prompt response. The TV model is the LG32LD490.AEK. I didn't connect the optical cable directly to the TV yet, but I read somewhere in my many attempts to get it to work, to connect to the sky Q box directly. I'll try that too in the meantime. Thank you

Hi @Arugbo managed to find this page from the manual with regards to the optical cable

Hope this helps

I have an LG tv but I don't use the HDMI/ARC port with the Sky Soundbox as it doesn't support ARC

Sky Q connected to Sky Soundbox via HDMI then the Sky Soundbox connected to tv on HDMI 1 then Optical from TV to Soundbox for external devices

Re: Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound.

Arugbo — Sat, 10 Jun 2023 00:50:55 GMT

@best+of+the+best

Thanks so much for all your efforts. In the end, I went through the checklist of suggestions, and connected the sound box directly to the soundbox and it worked fine! I'm so happy that's resolved. Thanks again!

Re: Connected my Tapio III sound at to my sky Q box via optical cable, but I’ve got no sound.

Arugbo — Sat, 10 Jun 2023 00:52:10 GMT

@nigea99
Thank you! It's working fine now! Best