https://helpforum.sky.com/t5/Sky-Q/Poor-retention-service/m-p/4330099#M581755 <P>Our contract was up for renewal and as usual we called to discuss options. We were three times advised of better times to call to get a deal as there were none to be had at that time.&nbsp;<BR />Frustrated we then decided to try the cancellation route, to be advised by Sky to setup a new Wi-Fi contract with another provider first to avoid losing connectivity.&nbsp;<BR />Two weeks later we receive a text from Sky informing us a deal was available. After being passed from department to department we were quoted £2 less.&nbsp;<BR />What is even worse is that our account is frozen to show that we would need to pay £143 to continue the contract, and yet we cannot view what we would get for that.<BR />So Sky my question is this - as a Platinum VIP member of 11 years plus - where within this retention process is the reward for loyalty that you publicise?</P> Thu, 08 Jun 2023 21:54:22 GMT Emily+Parle 2023-06-08T21:54:22Z https://helpforum.sky.com/t5/Sky-Q/Poor-retention-service/m-p/4330099#M581755 <P>Our contract was up for renewal and as usual we called to discuss options. We were three times advised of better times to call to get a deal as there were none to be had at that time.&nbsp;<BR />Frustrated we then decided to try the cancellation route, to be advised by Sky to setup a new Wi-Fi contract with another provider first to avoid losing connectivity.&nbsp;<BR />Two weeks later we receive a text from Sky informing us a deal was available. After being passed from department to department we were quoted £2 less.&nbsp;<BR />What is even worse is that our account is frozen to show that we would need to pay £143 to continue the contract, and yet we cannot view what we would get for that.<BR />So Sky my question is this - as a Platinum VIP member of 11 years plus - where within this retention process is the reward for loyalty that you publicise?</P> Thu, 08 Jun 2023 21:54:22 GMT https://helpforum.sky.com/t5/Sky-Q/Poor-retention-service/m-p/4330099#M581755 Emily+Parle 2023-06-08T21:54:22Z https://helpforum.sky.com/t5/Sky-Q/Poor-retention-service/m-p/4330102#M581756 <P>You're not addressing Sky here...</P><P>&nbsp;</P><P>if you can't get a deal you're happy with then leave. &nbsp;Anecdotally it seems hard to get a decent deal atm.</P> Thu, 08 Jun 2023 22:05:53 GMT https://helpforum.sky.com/t5/Sky-Q/Poor-retention-service/m-p/4330102#M581756 PandJ2020 2023-06-08T22:05:53Z