topic Re: Unable to watch CSI recordings in Sky Q

Unable to watch CSI recordings

V+Haswell — Thu, 08 Jun 2023 17:38:06 GMT

I am unable to view my recorded CSI - i can watch it when when it's on TV - I was viewing it last week but now Sky want me upgrade but I've always been able to watch CSI recordings

Re: Unable to watch CSI recordings

nigea99 — Thu, 08 Jun 2023 17:52:00 GMT

hi @V+Haswell

you probably just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

Re: Unable to watch CSI recordings

xenon81 — Thu, 08 Jun 2023 20:00:31 GMT

That would only affect downloads, not recordings.

Re: Unable to watch CSI recordings

nigea99 — Thu, 08 Jun 2023 20:16:03 GMT

@xenon81 wrote:

That would only affect downloads, not recordings.

in which case I suggest you try a power down restart:

Use the remote to place it into standby mode

Then remove the power to it (either switch off at mains or remove the power plug)

Wait at least 30s

Then re-apply the power & wait for it to fully restart - this may take a few minutes.