https://helpforum.sky.com/t5/Sky-Q/Insert-chip-card-issue/m-p/4329405#M581599 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3518054">@Ant1072</a>&nbsp;wrote:<BR /> <P>My Sky Q box would not turn on, I have turned the power off and back on again and the problem quickly resolved.&nbsp; &nbsp;</P> <P>However since then when on the home screen I just get the message " please insert your viewing card with the chip facing up".&nbsp;&nbsp;</P> <P>Due to this I can not acceany apps or streaming services.&nbsp;</P> <P>&nbsp;</P> <P>Can anyone help?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3518054">@Ant1072</a>&nbsp;Try turning your SKYQ box off at the mains socket, then remove your viewing card, and carefully wipe the chip with a slightly damp cloth, replace the card making sure that you hear or feel a click when the locks into place.</P> <P>Restart the Q box?</P> Thu, 08 Jun 2023 07:14:28 GMT Quoman7 2023-06-08T07:14:28Z https://helpforum.sky.com/t5/Sky-Q/Insert-chip-card-issue/m-p/4329263#M581578 <P>My Sky Q box would not turn on, I have turned the power off and back on again and the problem quickly resolved.&nbsp; &nbsp;</P><P>However since then when on the home screen I just get the message " please insert your viewing card with the chip facing up".&nbsp;&nbsp;</P><P>Due to this I can not acceany apps or streaming services.&nbsp;</P><P>&nbsp;</P><P>Can anyone help?</P> Wed, 07 Jun 2023 20:28:07 GMT https://helpforum.sky.com/t5/Sky-Q/Insert-chip-card-issue/m-p/4329263#M581578 Ant1072 2023-06-07T20:28:07Z https://helpforum.sky.com/t5/Sky-Q/Insert-chip-card-issue/m-p/4329405#M581599 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3518054">@Ant1072</a>&nbsp;wrote:<BR /> <P>My Sky Q box would not turn on, I have turned the power off and back on again and the problem quickly resolved.&nbsp; &nbsp;</P> <P>However since then when on the home screen I just get the message " please insert your viewing card with the chip facing up".&nbsp;&nbsp;</P> <P>Due to this I can not acceany apps or streaming services.&nbsp;</P> <P>&nbsp;</P> <P>Can anyone help?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3518054">@Ant1072</a>&nbsp;Try turning your SKYQ box off at the mains socket, then remove your viewing card, and carefully wipe the chip with a slightly damp cloth, replace the card making sure that you hear or feel a click when the locks into place.</P> <P>Restart the Q box?</P> Thu, 08 Jun 2023 07:14:28 GMT https://helpforum.sky.com/t5/Sky-Q/Insert-chip-card-issue/m-p/4329405#M581599 Quoman7 2023-06-08T07:14:28Z