topic Re: Cannot download any films or programmes from Sky; Channel 4 nor 5 1 day. Internet ok. Streaming in Sky Q

Cannot download any films or programmes from Sky; Channel 4 nor 5 1 day. Internet ok. Streaming ok.

hponte — Wed, 07 Jun 2023 17:17:26 GMT

BBC and ITV can be downloaded.

Sky/ Channels 4&5 cannot be downloaded.

Tried switching all of/ plugs out/ broadband off and on.

Re: Cannot download any films or programmes from Sky; Channel 4 nor 5 1 day. Internet ok. Streaming

Laing1 — Wed, 07 Jun 2023 17:37:03 GMT

@hponte wrote:

BBC and ITV can be downloaded.

Sky/ Channels 4&5 cannot be downloaded.

Tried switching all of/ plugs out/ broadband off and on.

@hponte what TV package do you have is it Sky signature or the Sky Essentials package ?

Re: Cannot download any films or programmes from Sky; Channel 4 nor 5 1 day. Internet ok. Streaming

hponte — Wed, 07 Jun 2023 18:08:25 GMT

Hi Laing1,

I have been with Sky for nearly 30 years.

I have looked at my last letter from Sky (March 2022) and it does not call the package anything, but I pay for Sky cinema / Sky entertainment/Sky Q Multiscreen. We have had Sky Q since 2019. Does that help diagnose the problem?

Re: Cannot download any films or programmes from Sky; Channel 4 nor 5 1 day. Internet ok. Streaming

oldfella — Wed, 07 Jun 2023 18:16:11 GMT

@hponte wrote:

BBC and ITV can be downloaded.

Sky/ Channels 4&5 cannot be downloaded.

Tried switching all of/ plugs out/ broadband off and on.

Hi @hponte

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Cannot download any films or programmes from Sky; Channel 4 nor 5 1 day. Internet ok. Streaming

hponte — Wed, 07 Jun 2023 18:45:32 GMT

Hi @oldfella,

I have a Sky Q UHD box.

My products include: Sky HD/Sky Cinema/Sky Boxsets/ Sky Entertainment/Sky Q Multiscreen Pack/ Sky Kids. I have been able to download HD films before (and I think even UHD).

Only had a problem for a day. Internet no problem and can view streaming programmes.

A little frustrating.

Thanks

Re: Cannot download any films or programmes from Sky; Channel 4 nor 5 1 day. Internet ok. Streaming

oldfella — Wed, 07 Jun 2023 19:00:19 GMT

@hponte wrote:

Hi @oldfella,

I have a Sky Q UHD box.

My products include: Sky HD/Sky Cinema/Sky Boxsets/ Sky Entertainment/Sky Q Multiscreen Pack/ Sky Kids. I have been able to download HD films before (and I think even UHD).

Only had a problem for a day. Internet no problem and can view streaming programmes.

A little frustrating.

Thanks

Hi @hponte

Assume you have tried rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Cannot download any films or programmes from Sky; Channel 4 nor 5 1 day. Internet ok. Streaming

hponte — Wed, 07 Jun 2023 19:27:20 GMT

Hi @oldfella ,

Yes, your assumption is correct. That advice is on the internet and I have done it at least five times.

Strange that it is only the Sky/Channel 4 and 5 programmes that cannot be downloaded.