topic Re: Signal in Sky Q

Signal

Lilias+Coyne — Wed, 07 Jun 2023 18:07:03 GMT

Signal on telly keeps freezing the comes up blue saying no satellite signal, any ideas what's causing this ?

Re: Signal

PandJ2020 — Wed, 07 Jun 2023 18:27:52 GMT

@Lilias+Coyne wrote:
Signal on telly keeps freezing the comes up blue saying no satellite signal, any ideas what's causing this ?

Either the satellite has fallen out of the Sky or your dish alignment needs checking.

I suspect the latter - give Sky a call to get an engineer to check it.

Re: Signal

oldfella — Wed, 07 Jun 2023 18:33:43 GMT

@Lilias+Coyne wrote:

Signal on telly keeps freezing the comes up blue saying no satellite signal, any ideas what's causing this ?

Looks like your Sky Dish is losing the satellite signal @Lilias+Coyne

Have you checked to see if there is any tree or vegetation growth in the line of sight of the dish.

If not best to call Sky for an Engineer to check your dish and LNB.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent

https://www.sky.com/help/home