topic Sky Q viewing card in Sky Q

Sky Q viewing card

Cust666 — Wed, 07 Jun 2023 17:25:08 GMT

Hi. I keep getting a message to insert card with the chip up. It is up. Removed several times. Rang Sky and they rebooted their end saying to give the box 15 minutes to sort. Still getting same message and cannot access recordings, apps, etc. Any clues please? TIA

Re: Sky Q viewing card

Mr+Flibbles+86 — Thu, 08 Jun 2023 07:26:54 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q viewing card

Quoman7 — Thu, 08 Jun 2023 07:30:00 GMT

@Cust666 wrote:

Hi. I keep getting a message to insert card with the chip up. It is up. Removed several times. Rang Sky and they rebooted their end saying to give the box 15 minutes to sort. Still getting same message and cannot access recordings, apps, etc. Any clues please? TIA

Hi @Cust666 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Sky Q viewing card

Cust666 — Thu, 08 Jun 2023 19:03:54 GMT

Sky are a joke! If they send new viewing card ALL tv services suspended immediately until card received in the post. Ridiculous!! Time to switch I reckon

Re: Sky Q viewing card

Lisa-P1987 — Sat, 10 Jun 2023 09:25:30 GMT

Thanks for chatting to us Cust666. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks