topic Re: Sky Q box not activating! in Sky Q

Sky Q box not activating!

Couble — Wed, 07 Jun 2023 14:45:34 GMT

Sky Q box working this morning , however, despite new batteries in remote, Q box remains dormant showing only weak orange light - no signs of life / no red light. TV on showing "no signal" on screen..

Re: Sky Q box not activating!

Deedee36 — Wed, 07 Jun 2023 15:18:53 GMT

Hi @Couble have you tried a reboot off your system?

Re: Sky Q box not activating!

Laing1 — Wed, 07 Jun 2023 15:36:35 GMT

@Couble wrote:
Sky Q box working this morning , however, despite new batteries in remote, Q box remains dormant showing only weak orange light - no signs of life / no red light. TV on showing "no signal" on screen..

@Couble if a reboot as suggested by @Deedee36 doesn't work try unplugging the box for 20 minutes then plugging it back in

Re: Sky Q box not activating!

MightyQuinn — Wed, 07 Jun 2023 16:07:29 GMT

Hi @Couble Try resetting your remote by holding down 7 & 9. It should then work with direct line of sight to the box. Then re-pair it to your TV by holding down 1 & 3.

https://www.sky.com/help/articles/setting-up-q-remote