topic Return in Sky Q

Return

CJA82 — Wed, 07 Jun 2023 11:18:12 GMT

I received a message about returning goods but I don't have anything to return as someone from sky made an erro an cancelled my multi-room

Re: Return

Invisiblename — Wed, 07 Jun 2023 11:29:54 GMT

@CJA82 I've escalated your issue to Sky

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return

Addie15 — Wed, 07 Jun 2023 11:32:23 GMT

Hi there! Thank you for escalating this. We have sent CJA82 an invite.

Re: Return

Greenfingers001 — Fri, 09 Jun 2023 12:23:56 GMT

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks