https://helpforum.sky.com/t5/Sky-Q/I-have-been-charged-for-equipment-that-I-have-set-back/m-p/4328690#M581448 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E4A48971-0683-45F0-9F83-A997E60FA5B1.png"><img src="https://helpforum.sky.com/skins/images/CADB80B06310B7BE33D8C6941FA3C21A/responsive_peak/images/image_not_found.png" alt="E4A48971-0683-45F0-9F83-A997E60FA5B1.png" /></span></P><P> </P> Wed, 07 Jun 2023 10:40:08 GMT Roxbrad 2023-06-07T10:40:08Z https://helpforum.sky.com/t5/Sky-Q/I-have-been-charged-for-equipment-that-I-have-set-back/m-p/4328690#M581448 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E4A48971-0683-45F0-9F83-A997E60FA5B1.png"><img src="https://helpforum.sky.com/skins/images/CADB80B06310B7BE33D8C6941FA3C21A/responsive_peak/images/image_not_found.png" alt="E4A48971-0683-45F0-9F83-A997E60FA5B1.png" /></span></P><P> </P> Wed, 07 Jun 2023 10:40:08 GMT https://helpforum.sky.com/t5/Sky-Q/I-have-been-charged-for-equipment-that-I-have-set-back/m-p/4328690#M581448 Roxbrad 2023-06-07T10:40:08Z https://helpforum.sky.com/t5/Sky-Q/I-have-been-charged-for-equipment-that-I-have-set-back/m-p/4328696#M581451 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3781564">@Roxbrad</a>&nbsp;</P> <P>Your image was rejected as it shows the tracking information but&nbsp;I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.<BR /><BR />Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have<STRONG> 48 hours </STRONG>to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within <STRONG>48 hours </STRONG>the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly. <BR /><BR />This link explains the Community Messaging process.<BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Wed, 07 Jun 2023 10:50:48 GMT https://helpforum.sky.com/t5/Sky-Q/I-have-been-charged-for-equipment-that-I-have-set-back/m-p/4328696#M581451 Daniel0210 2023-06-07T10:50:48Z https://helpforum.sky.com/t5/Sky-Q/I-have-been-charged-for-equipment-that-I-have-set-back/m-p/4328697#M581452 <P>Hi there! Thank you for escalating this. We have sent an invite to Roxbrad.</P> Wed, 07 Jun 2023 10:51:40 GMT https://helpforum.sky.com/t5/Sky-Q/I-have-been-charged-for-equipment-that-I-have-set-back/m-p/4328697#M581452 Addie15 2023-06-07T10:51:40Z