topic Re: Discovery+ upgrade pass in Sky Q

Discovery+ upgrade pass

gartom — Tue, 06 Jun 2023 17:22:22 GMT

I have sky Q which includes discovery plus which up until today has worked fine.

Now I'm being asked to upgrade my pass, can't seem to find a way to do that.

I've activated account, I can't sign up again as it's already linked to my sky account.

Sky help sends me round in neverending circles of not helping!

What am supposed to do to enable discovery plus again?

Thank you

Re: Discovery+ upgrade pass

Mr+Flibbles+86 — Wed, 07 Jun 2023 07:36:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Discovery+ upgrade pass

gartom — Fri, 01 Sep 2023 17:18:13 GMT

Update:

Person at sky couldn't help me, I'm at my wit's end.

How on earth do I unlink discovery plus from sky Q?

I want to login with a different email address and it won't let me, just tells me the account is already linked but I still being asked to upgrade my pass.

Re: Discovery+ upgrade pass

Lynn15 — Thu, 19 Oct 2023 10:52:08 GMT

Hi. Did you ever resolve this as I have the same problem.

Re: Discovery+ upgrade pass

gartom — Thu, 19 Oct 2023 11:35:49 GMT

No I didn't, I'm so annoyed about it.

Noone at Sky can help.😡