topic Re: I keep being told to upgrade my discovery+? in Sky Q

I keep being told to upgrade my discovery+?

Stephb82 — Tue, 06 Jun 2023 13:37:52 GMT

I'm trying to watch something on the discovery plus app but I keep getting the message to upgrade my pass via my amazon account.

I've been with Sky since January so I cancelled my previous subscription with discovery+ and then linked it to my new Sky Q account.

It is still saying it is linked on my Sky account but its not letting me watch anything.

It's drinving me nuts!!

Re: I keep being told to upgrade my discovery+?

Mr+Flibbles+86 — Wed, 07 Jun 2023 07:34:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I keep being told to upgrade my discovery+?

Addie15 — Fri, 09 Jun 2023 09:13:39 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.