topic Re: Box won’t record. Can’t play recorded programmes. Can’t watch On Demand or catch up programmes. in Sky Q

Box won’t record. Can’t play recorded programmes. Can’t watch On Demand or catch up programmes.

Neon+Koala — Tue, 06 Jun 2023 20:00:33 GMT

Sounds like the fan won't stop on my Sky Box. Won't record. Can't watch recordings. Can't watch Catch up or On Demand. Having trouble with Apps freezing. Blank screens. Lagging to load. No thumbnail pictures showing.

Re: Box won’t record. Can’t play recorded programmes. Can’t watch On Demand or catch up programmes.

oldfella — Tue, 06 Jun 2023 20:03:56 GMT

@Neon+Koala wrote:

Sounds like the fan won't stop on my Sky Box. Won't record. Can't watch recordings. Can't watch Catch up or On Demand. Having trouble with Apps freezing. Blank screens. Lagging to load. No thumbnail pictures showing.

Hi @Neon+Koala

Time to contact Sky for an Engineer.

Re: Box won’t record. Can’t play recorded programmes. Can’t watch On Demand or catch up programmes.

nigea99 — Tue, 06 Jun 2023 20:04:51 GMT

@Neon+Koala wrote:

Sounds like the fan won't stop on my Sky Box. Won't record. Can't watch recordings. Can't watch Catch up or On Demand. Having trouble with Apps freezing. Blank screens. Lagging to load. No thumbnail pictures showing.

hi @Neon+Koala

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Box won’t record. Can’t play recorded programmes. Can’t watch On Demand or catch up programmes.

Neon+Koala — Tue, 06 Jun 2023 21:19:02 GMT

Thanks guys 👍🏼

Re: Box won’t record. Can’t play recorded programmes. Can’t watch On Demand or catch up programmes.

Mr+Flibbles+86 — Wed, 07 Jun 2023 07:56:05 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Box won’t record. Can’t play recorded programmes. Can’t watch On Demand or catch up programmes.

Addie15 — Fri, 09 Jun 2023 09:19:44 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help please do not hesitate to reach out, so we can re-escalate this for you. Thanks.