topic Main box wifi and mini box in Sky Q

Main box wifi and mini box

Alexdvr — Tue, 06 Jun 2023 17:54:07 GMT

I am having problems with connectivity to my network! I am putting my WiFi password in at least 6/8 times a day! and I have found that when I connect my minibox upstairs to the Q box that's when the connection fails downstairs but upstairs is fine and the other way around. i have done a complete power down on all units including my BT router and booster. WiFi is strong on other items around the house

Re: Main box wifi and mini box

Mr+Flibbles+86 — Wed, 07 Jun 2023 08:10:13 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Main box wifi and mini box

Addie15 — Fri, 09 Jun 2023 09:14:56 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.