topic Re: Repeated HD error on sky q 2tb in Sky Q

Repeated HD error on sky q 2tb

JulesHT — Tue, 06 Jun 2023 14:01:50 GMT

Hi there.

About 6 months ago my mini boxes stopped working, and it was traced to a HD error on the main Q box. It was fixed my resetting the HD on the box (at the cost of all recordings).

Same thing happened last week, same fix.

Today it's happened again.

Do I get the sense that the HD in my box is failing/needs replacement?

Thanks,

Jules.

Re: Repeated HD error on sky q 2tb

PandJ2020 — Tue, 06 Jun 2023 14:06:47 GMT

Sounds like it.

Re: Repeated HD error on sky q 2tb

JulesHT — Tue, 06 Jun 2023 15:01:38 GMT

Next question being "how do I achieve that?"

Ringing Sky is what sent me here in the first place.

Re: Repeated HD error on sky q 2tb

PandJ2020 — Tue, 06 Jun 2023 15:03:15 GMT

@JulesHT wrote:
Next question being "how do I achieve that?"

Ringing Sky is what sent me here in the first place.

You'll need to persevere in ringing them as we're other customers here...

Re: Repeated HD error on sky q 2tb

nigea99 — Tue, 06 Jun 2023 15:04:17 GMT

@JulesHT wrote:

Next question being "how do I achieve that?"

Ringing Sky is what sent me here in the first place.

I have escalated your original post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Repeated HD error on sky q 2tb

Lisa-P1987 — Tue, 06 Jun 2023 15:13:43 GMT

Thanks for escalating this. We’ve sent JulesHT an invite to chat.

Re: Repeated HD error on sky q 2tb

JulesHT — Tue, 06 Jun 2023 15:26:47 GMT

Thanks, I've phoned and got a visit on the 14th.

I did have one booked for the 9th after the first time problem (which was manifest initially by "no satellite signal" on my mini boxes, which the tech chap I spoke to did not realise might be the main box HD), but when the HD reset seemingly fixed it, I cancelled it.

Re: Repeated HD error on sky q 2tb

Lisa-P1987 — Tue, 06 Jun 2023 15:28:56 GMT

Thanks for updating us @JulesHT I will close the invite to chat.