topic Re: Sky Q App Amazon Prime in Sky Q

Sky Q App Amazon Prime

TrebleTA — Mon, 05 Jun 2023 16:15:24 GMT

So on my Sky Q box I've noticed when using Amazon Prime, that my picture will degrade and go blocky as I am viewing, only happens on prime, that I have noticed.

Re: Sky Q App Amazon Prime

Invisiblename — Mon, 05 Jun 2023 21:11:18 GMT

@TrebleTA wrote:
So on my Sky Q box I've noticed when using Amazon Prime, that my picture will degrade and go blocky as I am viewing, only happens on prime, that I have noticed.

As that's a streaming service, have you tried restarting your internet router?

Re: Sky Q App Amazon Prime

TrebleTA — Tue, 06 Jun 2023 09:58:07 GMT

It's just the Sky Q app, if I use the app in the tv there is no problem.

Re: Sky Q App Amazon Prime

Invisiblename — Tue, 06 Jun 2023 13:36:15 GMT

@TrebleTA wrote:
It's just the Sky Q app, if I use the app in the tv there is no problem.

Understood, but it could still be an issue with the internet connection between your router & Sky box; restarting your router would rule that out

Re: Sky Q App Amazon Prime

TrebleTA — Tue, 06 Jun 2023 17:53:53 GMT

Yes it's been rebooted, more than once over the time I have noticed.

Re: Sky Q App Amazon Prime

Invisiblename — Tue, 06 Jun 2023 18:32:09 GMT

@TrebleTA What other apps have you tried? Is the BBC iPlayer ok?

Re: Sky Q App Amazon Prime

TrebleTA — Wed, 07 Jun 2023 18:46:13 GMT

Netflix, Paramount+, Disney +, BBC iPlayer, YouTube are the other apps I use no problem, just Amazon Prime.

Re: Sky Q App Amazon Prime

xenon81 — Wed, 07 Jun 2023 19:24:33 GMT

I always find Amazon Prime's performance to be quite poor via Sky, the other apps are all OK, and Prime is also fine on other platforms.

Re: Sky Q App Amazon Prime

Invisiblename — Wed, 07 Jun 2023 19:59:53 GMT

@TrebleTA wrote:
Netflix, Paramount+, Disney +, BBC iPlayer, YouTube are the other apps I use no problem, just Amazon Prime.

With all the other apps working ok, I'm at a loss as what to suggest, apart from maybe use your TVs Amazon Prime app (assuming you have a smartTV)

Re: Sky Q App Amazon Prime

TrebleTA — Thu, 08 Jun 2023 08:43:52 GMT

Aye it seems to be very little buffering, if I watch a program and pause and try to go back a bit, hell breaks lose.

Yet if I start a program and fast forward from the start all is fine.

I'm guessing it's the same with the picture quality, all starts fine then 20 min in it starts here and there.