Screen goes black

Mr+oliver — Tue, 06 Jun 2023 09:02:52 GMT

My tv screen keeps going black but the sound is there , this has happened before and you helped me put it right

Re: Screen goes black

oldfella — Tue, 06 Jun 2023 09:35:43 GMT

@Mr+oliver wrote:

My tv screen keeps going black but the sound is there , this has happened before and you helped me put it right

Hi @Mr+oliver

First thing to try is a Q box reboot.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

topic Screen goes black in Sky Q

Screen goes black

Re: Screen goes black